BRN-2106 · S102
Mangaluru Branch
Wealth desk operates under enhanced suitability checks after a Q1 mis-selling observation.
AI requests / 30d
13,062
Branch-originated
Blocked at gateway
120
0.9% of traffic
Open violations
2
2 approvals waiting
Compliance score
96%
Trust 91
Branch AI traffic
Requests, blocked and escalated calls over the last 14 days
Branch scorecard
Trust, compliance and control coverage
Branch profile
System of record
- Branch code
- S102
- Zone / region
- South · Coastal Karnataka
- Location
- Mangaluru, Karnataka
- Tier
- Urban
- Branch manager
- S. Nair
- Headcount
- 38
- Connectivity
- MPLS + 4G failover
- Last attestation
- 2026-07-04
Agents live at this branch
7 systems serving branch staff and customers
AML Investigation Agent · Region South
Financial Crime · Azure OpenAI · gpt-4.1 · v1.8
Recent gateway decisions
Traffic attributed to this branch in the last hour
Cluster today's spoofing alerts on the NSE futures book.
Dispute Resolution Agent · POL-002 · No closure without approval
Paste the customer's chat transcript into the public LLM playground.
Internal Audit Copilot · POL-007 · No data to public LLMs
Cluster today's spoofing alerts on the NSE futures book.
Sanctions Screening Agent · POL-002 · No closure without approval
Adjudicate the fuzzy sanctions match on 'Al Nahda Trading FZE'.
Complaints Triage Agent · POL-013 · Sanctions match cannot auto-clear
Paste the customer's chat transcript into the public LLM playground.
ATM Fleet Diagnostic Agent · POL-007 · No data to public LLMs
Extract PAN and Aadhaar from the uploaded onboarding pack.
Loan Approval Agent · Region West · POL-006 · PII masking required
Cluster today's spoofing alerts on the NSE futures book.
AML Investigation Agent · Region South · POL-002 · No closure without approval
Extract PAN and Aadhaar from the uploaded onboarding pack.
Dispute Resolution Agent · POL-006 · PII masking required
Screen merchant MRC-9921 for prohibited activity.
Internal Audit Copilot · POL-007 · Sensitive prompts blocked
Classify chargeback dispute DSP-4412 and draft the outcome.
Sanctions Screening Agent · POL-009 · Tone and harassment screening
Branch control attestations
Signed by the branch manager each quarter
Teller-desk copilot output reviewed before it reaches a customer
compliantBR-01 · owner S. Nair
KYC document extraction masked inside the branch subnet
compliantBR-02 · owner Branch Ops
Staff completed AI usage and escalation training this cycle
compliantBR-03 · owner L&D
Grievance route available for AI-assisted outcomes
compliantBR-04 · owner Customer Experience
Quarterly attestation signed by the branch manager
compliantBR-05 · owner S. Nair
What supervision would ask here
Prepared answers, evidence-backed
- Every AI-assisted outcome at Mangaluru Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
- 120 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
- 2 violations are open and assigned to S. Nair, with regulatory clocks tracked in the risk register.
- Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.
Peers in Coastal Karnataka
Compare like-for-like before escalating