BRN-2130 · S110

Thrissur Branch

Priority-sector lending hub; every credit recommendation carries mandatory reason codes.

high risknon compliantUrbanKerala — Central

AI requests / 30d

20,163

Branch-originated

Blocked at gateway

204

1.0% of traffic

Open violations

4

1 approvals waiting

Compliance score

89%

Trust 88

Branch AI traffic

Requests, blocked and escalated calls over the last 14 days

RequestsBlockedEscalated

Branch scorecard

Trust, compliance and control coverage

Trust 88Compliance 89%Controls 80%

Branch profile

System of record

Branch code
S110
Zone / region
South · Kerala — Central
Location
Thrissur, Kerala
Tier
Urban
Branch manager
P. Banerjee
Headcount
38
Connectivity
MPLS + 4G failover
Last attestation
2026-06-12
Branch trust score88

Agents live at this branch

7 systems serving branch staff and customers

Loan Approval Agent

Retail Lending · Azure OpenAI · gpt-4.1 · v1.0

critical86Open →

AML Investigation Agent

Financial Crime · Azure OpenAI · gpt-4.1 · v4.3

critical85Open →

KYC Verification Agent

Onboarding · Azure Doc Intelligence · v3.6

high88Open →

Treasury Liquidity Analyst

Treasury · In-house · llama-3.1-70b · v2.9

medium97Open →

Insurance Cross-sell Copilot

Bancassurance · Vertex · gemini-2.5 · v1.2

medium98Open →

Branch Ops Copilot

Branch Banking · In-house · llama-3.1-70b · v4.5

low94Open →

SME Credit Memo Writer

SME Lending · Vertex · gemini-2.5 · v3.8

high88Open →

Recent gateway decisions

Traffic attributed to this branch in the last hour

11:41:42escalate

Cluster today's spoofing alerts on the NSE futures book.

Loan Approval Agent · POL-002 · No closure without approval

1504 ms
11:40:46block

Paste the customer's chat transcript into the public LLM playground.

AML Investigation Agent · POL-007 · No data to public LLMs

1237 ms
11:40:38escalate

Cluster today's spoofing alerts on the NSE futures book.

KYC Verification Agent · POL-002 · No closure without approval

1548 ms
11:40:04escalate

Adjudicate the fuzzy sanctions match on 'Al Nahda Trading FZE'.

Treasury Liquidity Analyst · POL-013 · Sanctions match cannot auto-clear

620 ms
11:39:28block

Paste the customer's chat transcript into the public LLM playground.

Insurance Cross-sell Copilot · POL-007 · No data to public LLMs

1026 ms
11:38:19allow

Extract PAN and Aadhaar from the uploaded onboarding pack.

Branch Ops Copilot · POL-006 · PII masking required

1634 ms
11:36:39escalate

Cluster today's spoofing alerts on the NSE futures book.

SME Credit Memo Writer · POL-002 · No closure without approval

1503 ms
11:36:14allow

Extract PAN and Aadhaar from the uploaded onboarding pack.

Loan Approval Agent · POL-006 · PII masking required

1543 ms
11:34:19warn

Screen merchant MRC-9921 for prohibited activity.

AML Investigation Agent · POL-007 · Sensitive prompts blocked

1569 ms
11:36:38allow

Classify chargeback dispute DSP-4412 and draft the outcome.

KYC Verification Agent · POL-009 · Tone and harassment screening

912 ms

Branch control attestations

Signed by the branch manager each quarter

Teller-desk copilot output reviewed before it reaches a customer

compliant

BR-01 · owner P. Banerjee

KYC document extraction masked inside the branch subnet

non compliant

BR-02 · owner Branch Ops

Staff completed AI usage and escalation training this cycle

compliant

BR-03 · owner L&D

Grievance route available for AI-assisted outcomes

compliant

BR-04 · owner Customer Experience

Quarterly attestation signed by the branch manager

compliant

BR-05 · owner P. Banerjee

What supervision would ask here

Prepared answers, evidence-backed

  • Every AI-assisted outcome at Thrissur Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
  • 204 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
  • 4 violations are open and assigned to P. Banerjee, with regulatory clocks tracked in the risk register.
  • Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.