POL-002 · Servicing agents

No account closure without approval

Compiled into the runtime gateway and evaluated inline on every prompt, tool call and completion in scope. Owned by Head of Operations.

Simulate this policycriticalenforcingEdit in rule builder

Triggers / 30d

62

blocks, masks and escalations

Integrations bound

2

enforced at each connection

Severity

critical

owner Head of Operations

Added latency

7 ms

p99 within the 60 ms budget

Rule definition

Compiled expression

When

  • tool = accounts.close
  • actor is agent

Then

  • park for human approval
  • log to ledger

Policy as code

apiVersion: truint.ai/v1
kind: RuntimePolicy
metadata:
  id: POL-002
  name: "No account closure without approval"
  owner: "Head of Operations"
  scope: "Servicing agents"
spec:
  severity: critical
  mode: enforce
  when:
    - "tool = accounts.close"
    - "actor is agent"
  then:
    - "park for human approval"
    - "log to ledger"

Governance metadata

Policy ID
POL-002
Owner
Head of Operations
Scope
Servicing agents
State
Enforcing inline
Catalog version
2026.07.3
Last change
2026-07-22 · approved by AI Council

Bound integrations

Where this rule executes

core.accounts.closeINT-TOOL-02 · Core banking (Finacle)sanctions.match.adjudicateINT-TOOL-06 · In-house matcher v9

Recent evaluations

Decisions where this rule fired

11:42:00Customer Support Copilot· emp-20800escalate

Close account 1129-8842 for the customer on this call.

11:40:23Trade Surveillance Copilot· emp-20160escalate

Cluster today's spoofing alerts on the NSE futures book.

11:36:36Customer Support Copilot· emp-20797escalate

Close account 1129-8842 for the customer on this call.

11:27:52Trade Surveillance Copilot· emp-20154escalate

Cluster today's spoofing alerts on the NSE futures book.

11:25:55Customer Support Copilot· emp-20167escalate

Close account 1129-8842 for the customer on this call.