POL-009 · Customer-facing

Toxicity detection

Compiled into the runtime gateway and evaluated inline on every prompt, tool call and completion in scope. Owned by Customer Experience.

Simulate this policymediumenforcingEdit in rule builder

Triggers / 30d

44

blocks, masks and escalations

Integrations bound

3

enforced at each connection

Severity

medium

owner Customer Experience

Added latency

7 ms

p99 within the 60 ms budget

Rule definition

Compiled expression

When

  • toxicity > 0.4 on output

Then

  • rewrite
  • warn agent

Policy as code

apiVersion: truint.ai/v1
kind: RuntimePolicy
metadata:
  id: POL-009
  name: "Toxicity detection"
  owner: "Customer Experience"
  scope: "Customer-facing"
spec:
  severity: medium
  mode: enforce
  when:
    - "toxicity > 0.4 on output"
  then:
    - "rewrite"
    - "warn agent"

Governance metadata

Policy ID
POL-009
Owner
Customer Experience
Scope
Customer-facing
State
Enforcing inline
Catalog version
2026.07.3
Last change
2026-07-22 · approved by AI Council

Bound integrations

Where this rule executes

Contact Centre DesktopINT-APP-02 · GenesysMobile banking appINT-CH-01 · In-houseWhatsApp business channelINT-CH-02 · Meta

Recent evaluations

Decisions where this rule fired

11:41:22Dispute Resolution Agent· emp-20265allow

Classify chargeback dispute DSP-4412 and draft the outcome.

11:40:45Dispute Resolution Agent· emp-20349allow

Classify chargeback dispute DSP-4412 and draft the outcome.

11:33:18Dispute Resolution Agent· emp-20503allow

Classify chargeback dispute DSP-4412 and draft the outcome.

11:34:19Dispute Resolution Agent· emp-20442allow

Classify chargeback dispute DSP-4412 and draft the outcome.

11:29:02Dispute Resolution Agent· emp-20170allow

Classify chargeback dispute DSP-4412 and draft the outcome.