AGT-1035 · Collections

Collections Assistant

Generates compliant outreach scripts and settlement options.

high risknon compliant

Trust score

grounding, fairness, oversight

Requests / 30d

12,304

model Vertex · gemini-2.5

Human approval

Required

data class Confidential

Last audit

2026-07-08

version v2.5

Agent architecture

Request path from the surface the customer or staff member touches, through the governance gateway, to the model and its wired systems

Entry surfaces

Internal service call

Service mesh · mTLS identity

Governance gateway

Truint policy enforcement point

9-stage filter chain · p99 54 ms

Evidence ledger writer

Hash-chained, RFC-3161 anchored

Agent runtime

Collections Assistant

AGT-1035 · v2.5 · trust 92

Vertex · gemini-2.5

LLM / model endpoint · asia-south1

Tools & data

core.accounts.read

Tool / function · Restricted

sanctions.match.adjudicate

Tool / function · Restricted

Customer 360 (Restricted)

Data source · Restricted

Enforcement chain on every request

1Identity & entitlementCaller identity resolved; agent entitlement checked against the registry record.
2Kill switchEstate and per-agent revocation state for AGT-1035 evaluated before any spend.
3Manifest checkOnly integrations on the signed manifest below are reachable.
4Budget & rateToken, cost and concurrency budgets for Collections.
5Injection screenPrompt and retrieved context screened for untrusted-content patterns.
6DLP & maskingConfidential payloads masked or tokenised inline.
7Policy decisionCompiled policy bundle evaluated; allow, warn or block.
8Human in the loopRestricted actions parked for a named approver before execution.
9Ledger barrierDecision hash-chained into the audit ledger before the response is released.

Registry record

Source of truth for this agent

Registry ID: AGT-1035
Business owner: M. Fernandes
Department: Collections
Model endpoint: Vertex · gemini-2.5
Version: v2.5
Data classification: Confidential
Human-in-the-loop: Enforced on restricted actions

Trust composition

Grounding & citations96

Fairness86

Security posture94

Oversight coverage96

Wired integrations

Signed manifest — nothing else is reachable

Vertex · gemini-2.5degraded

LLM / model endpoint · Google Cloud · scopes generateContent

core.accounts.readconnected

Tool / function · Core banking (Finacle) · scopes balance, statement

sanctions.match.adjudicateconnected

Tool / function · In-house matcher v9 · scopes adjudicate

Customer 360 (Restricted)connected

Data source · Snowflake · scopes read

Policies in force

POL-001 · No customer PII outside India POL-002 · No account closure without approval POL-004 · No customer data sent to public LLM POL-006 · PII masking required POL-011 · Narrative grounding required