BRN-2103 · S101
Whitefield Branch
High collections volume — outreach copilot is capped to advisory output and cannot dial customers directly.
AI requests / 30d
12,174
Branch-originated
Blocked at gateway
135
1.1% of traffic
Open violations
3
2 approvals waiting
Compliance score
92%
Trust 93
Branch AI traffic
Requests, blocked and escalated calls over the last 14 days
Branch scorecard
Trust, compliance and control coverage
Branch profile
System of record
- Branch code
- S101
- Zone / region
- South · Bengaluru Metro
- Location
- Whitefield, Karnataka
- Tier
- Urban
- Branch manager
- R. Iyer
- Headcount
- 38
- Connectivity
- MPLS + 4G failover
- Last attestation
- 2026-06-03
Agents live at this branch
7 systems serving branch staff and customers
Recent gateway decisions
Traffic attributed to this branch in the last hour
Cluster today's spoofing alerts on the NSE futures book.
Collections Assistant · POL-002 · No closure without approval
Paste the customer's chat transcript into the public LLM playground.
Wealth Advisory Copilot · POL-007 · No data to public LLMs
Cluster today's spoofing alerts on the NSE futures book.
Merchant Underwriting Agent · POL-002 · No closure without approval
Adjudicate the fuzzy sanctions match on 'Al Nahda Trading FZE'.
HR Policy Assistant · POL-013 · Sanctions match cannot auto-clear
Paste the customer's chat transcript into the public LLM playground.
Mortgage Valuation Assistant · POL-007 · No data to public LLMs
Extract PAN and Aadhaar from the uploaded onboarding pack.
Regulatory Reporting Copilot · POL-006 · PII masking required
Cluster today's spoofing alerts on the NSE futures book.
Payments Exception Agent · POL-002 · No closure without approval
Extract PAN and Aadhaar from the uploaded onboarding pack.
Collections Assistant · POL-006 · PII masking required
Screen merchant MRC-9921 for prohibited activity.
Wealth Advisory Copilot · POL-007 · Sensitive prompts blocked
Classify chargeback dispute DSP-4412 and draft the outcome.
Merchant Underwriting Agent · POL-009 · Tone and harassment screening
Branch control attestations
Signed by the branch manager each quarter
Teller-desk copilot output reviewed before it reaches a customer
compliantBR-01 · owner R. Iyer
KYC document extraction masked inside the branch subnet
compliantBR-02 · owner Branch Ops
Staff completed AI usage and escalation training this cycle
compliantBR-03 · owner L&D
Grievance route available for AI-assisted outcomes
compliantBR-04 · owner Customer Experience
Quarterly attestation signed by the branch manager
compliantBR-05 · owner R. Iyer
What supervision would ask here
Prepared answers, evidence-backed
- Every AI-assisted outcome at Whitefield Branch is written to the hash-chained ledger with the branch code attached, so a decision can be reconstructed years later.
- 135 calls were stopped at the gateway in the last 30 days — mostly PII in free-text notes typed at the teller desk.
- 3 violations are open and assigned to R. Iyer, with regulatory clocks tracked in the risk register.
- Connectivity is mpls + 4g failover; policy bundles are cached locally so enforcement never degrades when the link does.
Peers in Bengaluru Metro
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